Professional Experience:
2015 Sep to Current
Assistant Director Business Development India
BC Examinations & English Services India (British Council Subsidiary), IDP Education), Mumbai
•Business planning & implementation (GBP 67 million business)
•Leading Exams Business Development strategy and function
•Country focal point for global team in relation to new Product Development, Market and Competitor Insights etc.
•Develop and manage key stakeholder relationships (int. & ext.)
•Collaborative working with other functional teams
•Planning & overseeing delivery of online and F2F trainings
•Budget planning, monitoring and management
•Lead recruitment, training and management of 50 member team at various grades
Achievements
•Appointed to BCEESIPL company board as Director (2017-20)
•Grew exams business from 2014-15 to 2019-20 by 190%
2012 May to 2015 Aug
Assistant Director Examinations Marketing India
British Council, Mumbai
•Annual Business Planning, Monitoring and Reporting
•Led the country exams Marketing strategy and function
•Country focal point for global and regional team
•Develop and manage key stakeholder relationships
•Strategic cross-functional working with other business teams
•Demand forecasting, profiling and commercial planning
•Budget planning, monitoring and management
•Build and lead a country wide team of 35 at various grades
Achievements
•Contract worth 18 crores for supplying English assessments to Government of Kerala
•Successfully led BAU operations of the India Exams business (GBP 22 million) during transition to a new private limited entity
2008 Jan to 2012 Apr
Head English & Exams (West India)
British Council, Mumbai
•Led West India English and Exams business / profit centre
•Regional business planning, implementation and management
•Ensuring business KPIs (income, volume, surplus) are met
•Manage delivery of exams across West India, including registrations, organization, logistics (people and material)
•Compliance to global exam delivery & security standards
•Managing client and other stakeholder relationships
•Strategic cross-functional working with other business teams
•Lead recruitment, training, management and support to 20 member West India English & Exams team (+ 100 freelancers)
Achievements
•Led planning and delivery of first CFA exam session (2000 candidates) and West India team won British Council's Customer Service Award
•Exceeding planned KPIs year on year and launch of new UK professional exams in India