Professional Experience:
** Branch Manager
Stanbic IBTC Bank Plc
(05/2009 - Present)
** Tower Mall Branch: May 2019 till date.
- Reduced operating cost by 40%. Revamped client service set-up to be more client-centric delivering valued experience; achieved 35% less complaint escalations. Won the best branch Nationwide in 2020 customer perception survey.
**NIS Branch: Sept. 2014/April 2019.
- The pioneer branch manager, I rapidly grew the client base to over 4,500. Forged valuable business relationships with the community. Led the branch to profit on contribution bases in seven months, and left the branch in 2019 on full cost profit.
** Relationship Manager, Business Banking - Maitama Branch; Sept. 2011/Aug. 2014.
- Singularly managed huge business client base over 6,000 with very minimal support. A work load consistently handled buy a minimum of three relationship managers since I left the branch. Maintained growth in asset and deposit book.
** Relationship Manager, Vehicle & Asset Finance - Port Harcourt: April 2010/Aug. 2011.
- Provided key support to personal banking sales team in the region on asset finance. Inspired interest in the product recording about 18% increase in product sales in the region. **I worked at head office Lagos in the last three months of this period, facilitating excellent relationship with our vendors.
** Sales and Credit Support, Vehicle & Asset Finance - Abuja: May 2009/Mar. 2010.
- I was the pioneer staff of vehicle and asset finance unit in Northern Nigeria. Effectively engendered product knowledge among sales staff in the zone, providing technical support needed. Led the critical product awareness campaign in the zone instrumental to very successful sale afterwards till now.
*** Marketing Officer
Midland Capital Markets Ltd
(12/2007 - 12/2008)
- Aggressively grew the active investors clientele base of the new firm.
- Monitor market trend and prepare weekly investment digest for the firm, published on Leadership news paper.
**** Marketing Officer
C & I Leasing Plc
(09/2005 - 11/2007)
- I was engaged for national youth service 2004/2005, performed well and was employed. Led the consumer lease sales team. I inspired them to deliver on set targets, review client credibility to ensure; they have stable source of income, adequate disposable income, and the integrity and willingness to pay back.
- We grew the business sustaining the led in consumer lease market in Port Harcourt. I follow-up on clients request for timely approval, payment and delivery of assets financed. I monitor suppliers’ accounts to ensure accuracy of all charge. I also anchor recovery drive from defaulting clients with all charges.