Professional Experience:
Director, Compliance (Co-op Bank – Compliance Division) Year: Oct 2017 to Jan 2018
Responsible for Co-op Bank Group formulation and execution of regulation compliance specifically to prudential guidelines, internal compliance including AML/CFT compliance and Transaction Monitoring ;
+ Reduced service and operational failures and improved control on all lines of defenses
+ Improved governance, clear accountabilities, and heightened consequence management across the organization
Director, Retail & Business Banking (Co-op Bank – Retail & Business Banking Division) Year: Aug 2014 to Sept 2017
Formulation and execution of strategic agenda for Retail and Business Banking through innovation, enhancing sales force effectiveness & frontline productivity, enhancement of channels and services tailored across segments; Retail, Micro and SME
+ Responsible for over 2,700 staff offering services through multiple channels, 148 Branches, 600 ATMs, 8,000 Agents, Digital Channels; Mobile, Card, Internet Banking and Contact Centre
+ Implemented ambitious transformation that has seen front-line productivity improve resulting in CIR shifting from 62% to 49% in a year
+ Responsible for migrating 50% of in-branch transactions to Digital/self-service channels/ Rolled out new innovative products e.g. MVISA, Revamp of MSME proposition among others
+ Enhanced service delivery within various touch points that have seen improvement on customer experience quarter on quarter (Voted best Retail Bank in Kenya in 2016 by Banker Awards East African Chapter and best Diaspora Bank in Kenya in 2017
Chief Manager, Personal & Business Banking (Co-op Bank – Retail Banking Division) Year: Feb 2012 to July 2014
Formulation and execution of strategic agenda for Consumer banking proposition through innovation, conception, development, and enhancement of product and its ancillary services tailored across segments.;
+ As Chief Manager Personal & Business Banking delivered Asset & liability products that have resulted in sustained growth & stable liquidity
+ Expanded customer base to reach over 480,000 new customers within one year, outdistancing the previous rate of only 60,000 new client’s month through targeted campaigns.
+ Developed and introduced new product offerings e.g. Bancassurance, Mortgage Finance etc.
+ Implemented weekly/monthly performance reports that have contributed to inculcating a performance culture within entire network
Senior Retail Products Manager (Co-op Bank – Retail Banking Division) Year: Apr 2006 to Jan2012
Overseeing Retail products and overall, responsible for performance management within Retail Banking Division for segments and branches. Responsible for devising and implementing new Products and Product enhancements. In addition, headed Executive Banking proposition
+ As Retail Products Manager at Co-op Bank, Reviewed and revamp