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Maurice Matumo
Banker , Development Bank
Nairobi, Kenya
An enthusiastic and self-driven professional with over 19 years’ experience in leading financial institutions in Kenya and East Africa. A peak performer with a solid track-record in Lean Transformation, Strategic Leadership, Business Development, High-Performance teams’ leadership, Product & Channel Innovation. An inspirational leader with senior leadership and board-level engagement experience.
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Area of Expertise:
  • Private Sector, Social Enterprise, Corporate Social Responsibility
Professional Experience:
Director, Compliance (Co-op Bank – Compliance Division) Year: Oct 2017 to Jan 2018

Responsible for Co-op Bank Group formulation and execution of regulation compliance specifically to prudential guidelines, internal compliance including AML/CFT compliance and Transaction Monitoring ;
+ Reduced service and operational failures and improved control on all lines of defenses
+ Improved governance, clear accountabilities, and heightened consequence management across the organization

Director, Retail & Business Banking (Co-op Bank – Retail & Business Banking Division) Year: Aug 2014 to Sept 2017

Formulation and execution of strategic agenda for Retail and Business Banking through innovation, enhancing sales force effectiveness & frontline productivity, enhancement of channels and services tailored across segments; Retail, Micro and SME
+ Responsible for over 2,700 staff offering services through multiple channels, 148 Branches, 600 ATMs, 8,000 Agents, Digital Channels; Mobile, Card, Internet Banking and Contact Centre
+ Implemented ambitious transformation that has seen front-line productivity improve resulting in CIR shifting from 62% to 49% in a year
+ Responsible for migrating 50% of in-branch transactions to Digital/self-service channels/ Rolled out new innovative products e.g. MVISA, Revamp of MSME proposition among others
+ Enhanced service delivery within various touch points that have seen improvement on customer experience quarter on quarter (Voted best Retail Bank in Kenya in 2016 by Banker Awards East African Chapter and best Diaspora Bank in Kenya in 2017

Chief Manager, Personal & Business Banking (Co-op Bank – Retail Banking Division) Year: Feb 2012 to July 2014

Formulation and execution of strategic agenda for Consumer banking proposition through innovation, conception, development, and enhancement of product and its ancillary services tailored across segments.;
+ As Chief Manager Personal & Business Banking delivered Asset & liability products that have resulted in sustained growth & stable liquidity
+ Expanded customer base to reach over 480,000 new customers within one year, outdistancing the previous rate of only 60,000 new client’s month through targeted campaigns.
+ Developed and introduced new product offerings e.g. Bancassurance, Mortgage Finance etc.
+ Implemented weekly/monthly performance reports that have contributed to inculcating a performance culture within entire network

Senior Retail Products Manager (Co-op Bank – Retail Banking Division) Year: Apr 2006 to Jan2012
Overseeing Retail products and overall, responsible for performance management within Retail Banking Division for segments and branches. Responsible for devising and implementing new Products and Product enhancements. In addition, headed Executive Banking proposition

+ As Retail Products Manager at Co-op Bank, Reviewed and revamp
+ Bachelor of Arts, Business Administration Moi University, Eldoret 1998

+ Chartered Institute of Purchasing and Supplies UK (Foundation) 2000

+Certified Executive Leadership Coach CDI- Africa (IFC accredited coach) 2017
Affiliations and Achievements:
Strategic Business Leadership, Innovation and Accountability
• Authentic leadership providing strategic business leadership and cultivating innovation in products, services and channels e.g. MVISA, Revamp of MSME proposition, Enhanced Digital solutions etc.
• Devised & formulated strategic and tactical market segment plans for Retail & Business Banking division at Co-op Bank contributing 65% of Bank revenues and managing a Balance sheet of over Ksh 120 Bn and gross revenue contribution of Ksh 26 Bn
• Implemented lean transformation that has seen sales force effectiveness and front line productivity improve resulting to CIR shifting from 62% to 49% in a year
• Led and implemented cost management initiatives that have resulted to over 20% upswing on bottom line e.g. Improved front office to back office coverage ratio from 45:55 to 70:30, reduced average cost to serve clients by 75% through adoption of digital/self-service channels
• Extensive product development and Liabilities products management experience during tenure in Barclays Kenya and Coop Bank of Kenya

Engagement and Inspirational Leadership – Getting Results and Catalysing teams
• Delivered double digit revenue, market share and profit growth for target segments; top line growth of an average 15% and bottom line growth 30% year-on-year in 2015 & 2016
• Motivated by achievement in the face of challenging & tough obstacles leading 2,700 staff in Retail & Business Banking
• Track record of ‘Exceptional’ performer over several years & top 5% quartile of Co-op Bank talent
• Demonstrated a consistent record of high performance in a period spanning 10 years

Available for:
  • Job opportunities

    Years of Experience:
    15-20 years
    Highest Qualification:
    English, Swahili
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