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Kathleen Cain
COO , Not-for-Profit, Government, Housing, Emergency Management
Sydney , Australia
COO with 15 years in executive management leading cultural, business and policy change in Not-for-Profit and Government organisations. Proven ability to deliver best practise operational delivery. Seeking an opportunity to utilise my adaptive skillset to improve the capability and effectiveness of an international organisation.
Send email Contact Kathleen Cain
Area of Expertise:
  • Capacity Building, Training, Advocacy, Political
  • Director, CEO, COP, President
  • Disaster, Aid, Emergencies, Relief
  • Government/Governance, Reforms
  • Monitoring, Evaluation, Policy, Research, Analysis
Professional Experience:
With the community housing sector and government organisations at large undergoing significant change and a shift towards more customer-centric ways of working, I help organisations to adapt by uniting stakeholders around cultural and operational transformation as the bedrock of sustainable growth.

International exposure to global best practices and diverse experience has elevated my ability to lead successful change, providing me with insight into political influences, market forces and best in class operations, enabling me to pioneer new ways of working. Driven to address pain points, I have shown my ability to establish new industry standards centred on customer service excellence. Core to my approach is an ability to cultivate high-performance cultures. Taking a grassroots approach to cultural transformation, I identify and develop key talent, creating the future leaders critical to sustaining organisational success long into the future.

As COO of Link Housing, for example, I set a new industry benchmark through the development and execution of a first-of-a-kind customer-centred strategy in the industry, transforming the organisation into a partner of choice and ultimately influencing housing policy changes in North America, UK and Europe.
Graduate Diploma in Public Administration Sydney University
Certificate IV, Real Estate RealCoach
Certificate II in Public Safety NSW SES
Certificate III in Business (Frontline Management) Tamworth Community College
Certificate IV in Government McMillan Staff Development
OHS Risk Management for Line Managers & Supervisors
Coordinate Resources within Multi-Agency Emergency Response
Manage Media Requirements at a Major Incident
Exercise Management Development
Emergency Risk Management
Affiliations and Achievements:
Chief Operating Officer & Senior Management Team member with success aligning culture,
process and operations to support customer-centric service delivery;
• Provides strategic direction and leadership to divisional leaders, ensuring business focus on
quality operational and strategic service, ensuring effective implementation of key initiatives;
• Skilled in overseeing annual budgeting and financial management, including management
and statutory financial reports and ensuring quality financial insights for leadership;
• Robust project and program management skills including transformational initiatives across
IT, process and people, from business case to planning, reporting, governance and delivery;
• Engages with diverse stakeholders, utilising interpersonal and negotiating skills to build and
maintain positive relationships with members, staff and contacts business and industry wide.

Available for:
  • Job opportunities
  • Being headhunted – make me an offer

    Years of Experience:
    More than 20 years
    Highest Qualification:
    English, Indonesian
    LinkedIn Profile:
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