Affiliations and Achievements:
Significantly changed organizational culture (180% improvement for employee satisfaction) within 3 months which resulted in better team cohesion, more motivated and happier staff;
Implemented full company risk review and reassessment of all policies and procedures for all departments and business units, improved efficiencies, decreased bad debts by 80%;
Provide ongoing management advice and support for 3 countries, 9 staff and 50 corporate partnerships;
Developed M&E procedures as well as production of reports;
Developed and designed training resources and materials for Corporate training and community programs including the Senisim Pasin (Change Your Ways) anti-violence campaign;
Responsible for collation and completion of all sponsorship, annual and financial reports, as well as the design and creation of global brochures, flyers and reports;
Ensures the highest level of compliance is achieved and maintained at annual audits across all companies;
Successfully developed and was awarded several education grants and funding contracts at both Federal and State levels;
Developed numerous training programs and resources for a variety of industries
Developed and implemented Best Practice procedures for client work including, turnaround times, job-flow management and product champions resulting in 30% increases in office efficiencies and productivity and decreased errors and omissions;
Developed and implemented Best Practice procedures for problem debtors resulting in a 50% increases in office efficiencies and productivity and a 50% decrease in errors and omissions;
Business Planning, stakeholder, Board and government report writing and tenders;
Successfully implemented numerous legislative and professional standards;
Developed and implemented continuous professional development registers and quarterly training schedules for all staff across all companies to ensure maintenance and compliance of professional standards and industry training requirements;
Developed and implemented a range of Quality Control Policies and Procedures including HR and Business Policies such as Code of Practice, Privacy, Bullying & Anti-discrimination, Quality Control & Compliance Manual, Risk Management, New Staff Induction and Interviewing techniques, Student and Employee Manuals;
Developed and implemented performance review and goal settings for staff by way of 360 degree feedback questionnaires, Performance Development Reviews and Balanced Scorecards;
Developed and implemented new and improved recognition and rewards (incentives) system for staff;
Management of all day to day operations, including but not limited to IT, sales and marketing, compliance, training, accounts, administration and including performance reviews and staff training/development;
Built a reputation amongst staff and clients as reliable, trustworthy, and with integrity.