Bilingual (German, English), Entrepreneur and Cosmopolitan. Experiences in Sales, Business Development, Administration, Customer Service and Marketing |
Contact Mario Lock
|
|
Area of Expertise: |
-
Administration, Management, Finance/Accounting, Procurement
-
Fundraising, Business Development, Grants Writer
-
Trade, Finance, Economics, Cooperation, Global
|
Professional Experience: |
Libassa Ecolodge (Hotel), Liberia October 2015 – present Assistant to General Management • Administration • Human ressource management • Payroll • Stock management • Procurement • Weekly financial reports • Event planning and coordination • Customer service Blacklane GmbH (Professional Driver Network), Berlin-Germany Februar 2014 – September 2015 Business Development, Channel Manager (Distribution Partners) • Established and broadened new business channels for Blacklane • Creation of a new team from scratch to cater to those new business channels which is now the highest grossing team within the department • Team lead with training experience in Business Development, sales and system tools • Full circle support from 1st contact management to customised solution building and onboarding into Blacklane environment, as well as first point of contact for all major distributors • Development of existing business relations of key partnerships with major global distribution partners (including key players in the travel, aviation and transport industry) • Involvement and assistance in the product management for corporate customer solutions • Operational Lead in major deals with multinational companies within the travel industry
Blacklane GmbH (Professional Driver Network), Berlin-Germany November 2013 – Februar 2014 Deputy Customer Service Team Manager • Deputy Customer Care Manager • Coaching of Service Agents • Implementation and coordination of quality and service control system for customer care agents and worldwide affiliate network • Advisor for the development of dispatch and service control system
Blacklane GmbH (Professional Driver Network), Berlin-Germany November 2012 – November 2013 Project and Regional Manager • Responsible for expansion to Paris, Nice, Amsterdam, Brussels, New York, Los Angeles • Market research for worldwide expansion Apple Distribution International, Cork-Republic of Ireland March 2012 – November 2012 Product Consultant • User acceptance testing • Building new and strengthening existing customer relations • Focus on sales techniques • Communicating “the Apple way” to customers • Offering the customer a new way to engage when shopping for Apple products, and extending that engagement after the initial sale. • Team lead and workflow enhancement supervision
030services GmbH& Co. KG, Berlin and Munich-Germany April 2010 – February 2012 Director and Co-Owner • Founded and established the company as a contractor for United Limousines AG -one of the largest mobility service provider for business travel and leisure trips in Germany and Europe. • Managed a team of four dispatchers and customer service agents • Interim branch leader for United Limousines in Munich Germany from August 2011 to February 2012 • Event coordination for major event (Munich Security Conference 2012) to provide transportation for Azerbaijan Delegation incl. the President and the first Lady of Azerbaijan
|
Education: |
Social Sciences Bsc
|
|
Available for: |
- Job opportunities
- Being headhunted – make me an offer
|
|