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Mario Lock
Hotel Manager , Hotel
Monrovia, Liberia
Bilingual (German, English), Entrepreneur and Cosmopolitan. Experiences in Sales, Business Development, Administration, Customer Service and Marketing
Send email Contact Mario Lock
Area of Expertise:
  • Administration, Management, Finance/Accounting, Procurement
  • Fundraising, Business Development, Grants Writer
  • Trade, Finance, Economics, Cooperation, Global
Professional Experience:
Libassa Ecolodge (Hotel), Liberia October 2015 – present
Assistant to General Management
• Administration
• Human ressource management
• Payroll
• Stock management
• Procurement
• Weekly financial reports
• Event planning and coordination
• Customer service
Blacklane GmbH (Professional Driver Network), Berlin-Germany Februar 2014 – September 2015
Business Development, Channel Manager (Distribution Partners)
• Established and broadened new business channels for Blacklane
• Creation of a new team from scratch to cater to those new business channels which is now the highest grossing team within the department
• Team lead with training experience in Business Development, sales and system tools
• Full circle support from 1st contact management to customised solution building and onboarding into Blacklane environment, as well as first point of contact for all major distributors
• Development of existing business relations of key partnerships with major global distribution partners (including key players in the travel, aviation and transport industry)
• Involvement and assistance in the product management for corporate customer solutions
• Operational Lead in major deals with multinational companies within the travel industry

Blacklane GmbH (Professional Driver Network), Berlin-Germany November 2013 – Februar 2014
Deputy Customer Service Team Manager
• Deputy Customer Care Manager
• Coaching of Service Agents
• Implementation and coordination of quality and service control system for customer care agents and worldwide affiliate network
• Advisor for the development of dispatch and service control system

Blacklane GmbH (Professional Driver Network), Berlin-Germany November 2012 – November 2013
Project and Regional Manager
• Responsible for expansion to Paris, Nice, Amsterdam, Brussels, New York, Los Angeles
• Market research for worldwide expansion
Apple Distribution International, Cork-Republic of Ireland March 2012 – November 2012
Product Consultant
• User acceptance testing
• Building new and strengthening existing customer relations
• Focus on sales techniques
• Communicating “the Apple way” to customers
• Offering the customer a new way to engage when shopping for Apple products, and extending that engagement after the initial sale.
• Team lead and workflow enhancement supervision


030services GmbH& Co. KG, Berlin and Munich-Germany April 2010 – February 2012
Director and Co-Owner
• Founded and established the company as a contractor for United Limousines AG -one of the largest mobility service provider for business travel and leisure trips in Germany and Europe.
• Managed a team of four dispatchers and customer service agents
• Interim branch leader for United Limousines in Munich Germany from August 2011 to February 2012
• Event coordination for major event (Munich Security Conference 2012) to provide transportation for Azerbaijan Delegation incl. the President and the first Lady of Azerbaijan
Education:
Social Sciences Bsc
Available for:
  • Job opportunities
  • Being headhunted – make me an offer

    Years of Experience:
    10-15 years
    Highest Qualification:
    Bachelors
    Languages:
    English
    Nationality:
    Germany
    LinkedIn Profile: https://de.linkedin.com/in/mario-lock-2b452463
    Jobseekers: Subscribe to Value Membership | Broadcast Resume
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