Professional Experience:
March2010-August2011:Strategic Planning, Quality/Information Manager
Performance Management Unit-EU Project-MWI-Amman,Jordan
A-Contribute to MWI’s water sector development strategy long term planning and sustainability.
B-Make sure that suitable actions are taken to develop performance monitoring,evaluation and benchmarking system of water utilities within Jordan.
C-Following-up on reporting of various stages of provided business cases and projects from preparation and identification to financial closure
D-Report on state of affairs and progress made towards realization of objectives and implementation of Annual Work Plan.
E-Contribute to development of quality standards of PMU and implementation of related procedures.
F-Manage PMU’s PR activities.
G-Plan and be responsible for all technology related tasks within PMU.
H-Prepare comprehensive action plan for the AWP in co-operation with PMU management and staff and follow-up/report on it's implementation status.
March2009–February2010:Water Sector Audit Unit Director
Programme Management Unit-EU Project-MWI-Amman,Jordan
A-Planning,implementation & reporting on unit's activities in line with its mandate & contributing to overall project as maybe required.
B-Ensuring enhancement of unit's functions as unbiased monitoring & auditing unit equipped with necessary regulatory functions & mandate through development of required tools.
C-Completing preparation for transformation of unit into self-sustained regulatory agency for the sector(to be ready for implementation subject to Government's approval.This includes responsibility for finalization of draft legal mandate for fully fledged regulatory agency.
D-Recommending on required development of the sector & its institutions to always safeguard interests of consumers.
E-Administration & management of HR assigned to unit.
F-Handling external & internal communication of unit.
G-Ensuring compliance with relevant procedures & guidelines of GoJ & development partners & donors.
July2008–September2008:Lecturer
Philadelphia University-Amman,Jordan
Lectured Project Management,Organizational Behavior and Operations Research(2) courses within Faculty of Economics and Business Administration.
October2002–August2007:IT Marketing Account/Projects Coordinator/Functional Operation and
Maintenance Section Chief
Jordan Telecom Group-Amman,Jordan
-Managed a section specialized in functional applications testing,installations,parameterization,bills auditing & quality assurance. Functional support,on-job training & animations are also provided
-Managed,renewed & maintained existing Teleco system contract & being the focal contact point with its providing software house in France
-Was responsible for specifying all new functional requirements & evolutional additions on/to existing Teleco system
-Coordinate IT Marketing Account/Projects
-Participated in preparing procedures,practices & work instructions for IT departments in order to