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stephanie hancock
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Manager, Field Care Community Coordination & Change Management
, UNITED HEALTH CARE COMMUNITY & STATE – Optum Health, Brentwood,
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spring hill,
United States
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Bilingual (English & African-Yoruba) Health Care / Health Plan Programs & Policies Development Expert with over 10 years of experience in the United States of America seeking a long term Managerial / Director position. Interested in relocating. (Interest more in positions in AFRICA and /or some parts of EUROPE. |
 Contact stephanie hancock
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Area of Expertise: |
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Director, CEO, COP, President
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Government, Governance, Reforms
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Health, Doctors, Nurses, HIV/AIDS
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Monitoring, Evaluation, Policy, Research, Analysis
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Private Sector, Social Enterprise, Corporate Social Responsibility
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Professional Experience: |
Change / Process Management:
Highlights of Contributions:
• Member of the first team to implement the TennCare Program (State of Tennessee) —i.e. Subsidized Health Care for families within poverty level; development of risk identifiers for disease management program; designing implementation of Health services policies & procedures governing health care plans within United Health care Community & State - Optum Health Plan Agency, TN, USA.
• Translation of business requirements to technical & business specifications
• Data gathering and reporting using MS Access
• Gap analyses and project planning/documentation
• Responsible for overseeing the development, implementation and dissemination of a policy agenda for the agency based on the broadly defined vision of United Health Group under the guidance of the State of Tennessee Department of Health Care , evaluating and monitoring the impact of established policies and procedures on our direct members and making necessary adjustments. The development of other projects to enhance Health Care Systems. E.g. Cultural Competency amongst the staff as well as the communities being served. Implementing research projects, regarding health care cost trends and cost containment initiatives which could be implemented on a state or international level to support the sustainability. E.g. A member of a work group researching a project called: Muletown Network in Tennessee.
• Responsible for overseeing evaluations of Division pilot projects and other programs as directed by the governmental bodies such as Tennessee Department of Health Services.
• Identify and manage complex and broad health policy research projects within the Organization.
• Primary interface/liaison for business operations to the Health Plan policy Administration and Implementation units.
• Work with external organizations, both locally and nationally, and senior officials in other agencies to both effectively disseminate Agency’s findings and to strategize and identify future health care information needs that will impact health care services within the State of Tennessee. Develop cooperative ventures with other agencies to support United Health Group objectives.
• Work collaboratively with federal, state, municipal, non-profit, and voluntary agencies and organizations to promote public health initiatives. Promoting health and healthy lifestyles by providing presentations with outside providers.
• Provision of comprehensive disease management educational programs using nationally (US) recognized practice guidelines; instrumental in launching new programs under the health plan: Maternity Care Management, in particular high-risk obstetrics; Diabetes; Cardiac—coronary artery disease and congestive heart failure; Respiratory—Asthma, Chronic-obstructive pulmonary disease and Immunization of high risk women; Behavioral Health—Major Depression, Bi-polar Disorder, and Schizophrenia.
• Assist in care management / coordination of services for
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Education: |
Licensure(s):
Registered Nurse License /2005 United States of America: California (Transferred to TN)
Registered Nurse License /2006 United States of America: Tennessee
Public Health Nurse Certificate /2005 State of California
Board Certification(s):
11/2005 BCLS certification, Los Angeles, CA
BCLS certification is current
12/2014 Mental Health Nurse Practitioner (Psych NP)
Psych. NP certification is incomplete. Target date for exam: 2014.
Degree/Year Institution and Field
DNP (Doctor of Nurse Practice) (In Progress) /2012 - Dec. 2013 Brandman University, Irvine, CA
DNP (Program - Incomplete)/ 2010-2011 (24 crds/ GPA: 3.33) University of Tennessee, Memphis, TN
BSc. (Bachelor of Science in Nursing) /2004-2005 (124 crds/ GPA: 3.12) Mount St. Mary’s College, Los Angeles, CA
Dip. (Diploma in Computer Technology) /1997-1998 (GPA: 3.98) Chubb Institute, New Brunswick, NJ
M.A (Master of Arts in Communication Arts)/1986-1987(34 crds/ GPA: 3.67) New York Institute of Technology, NY, NY
B.A (Bachelor of Arts in English Studies) /1981-1985 (174 crds/GPA: 3.42) Obafemi Awolowo Univ., Ile Ife,
Nigeria.(Eval. by ACEI, California)
High School Diploma (WAEC) / 1975-1980 Fiwasaiye Girls High School, Akure, Nigeria
24 Semester Hours of Specific Courses:
Principles of Epidemiology (3credit hrs); Interviewing & Counseling (2credit hrs); Leadership & Health Policy (3credit hrs); Advanced Pathology (3 credit hrs); Advanced Pharmacology (3 credit hrs); Biostatistics (3 credit hrs); Nursing Research (3 credit hrs); Community Health Nursing (3 credit hrs); Preceptorship: Public Health (3 credit hrs).
SHORT COURSES & MANAGEMENT TRAINING:
1990-Present Mental Illness amongst the Elderly; Agency for Child Development Brooklyn- Abuse & Maltreatment; Cultural Awareness; Sexual Abuse; Goal setting for Families in Need; Independent Living; Living with Aids virus; Case management; Incest; Substance Abuse; Mental Health; New York State Risk Assessment & Services Planning; Declaration of Mental Health Treatment; Bipolar Treatment; Overcoming Chemical Dependencies. Managed Health Care Systems in US and the Third World Countries; Cultural competence in Medicaid managed care; National “best practices” under the federal CLASS standards (Federal Office of Minority Health); Cultural competency and language access issues confronting ethnic minority patients in a major medical center setting.
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Affiliations and Achievements: |
STRATEGY & PUBLIC POLICY SKILLSET:
• Ongoing Knowledge of new regulations and policies proposed by target governmental agencies.
• Ability to work in a team and advice team members on the effective & efficient application of said new policies, for proper operation of the company.
• Good organizational skills which aides in establishing effective communication within the team and the company.
• Capable of analyzing current regulations and legislations proposed by the government bodies and making the required changes accordingly, in record time.
• Ability to think outside of the box to create/design appropriate policies which formulates a synergy between company and governmental bodies.
• Planning, developing, and establishing policies and objectives of business organization in accordance with board directives and company charter.
• Leading a US Consortium for Best Practices (Change Managers from varied business backgrounds).
• Researching, analyzing and evaluating complex data.
• Responding to questions from Governmental Bodies and members of the public regarding newly developed company policies.
• Writing briefing and speeches for presentation to Governmental Leaders & Other stake holders.
• Negotiating with government departments and other organizations and individual agencies.
BUSINESS DEVELOPMENT SKILLSET:
• Capable of building market positioning by locating, developing, defining, negotiating, and closing business relationships.
• Ability to direct business development organizational & operational strategies.
• Developing and maintaining the vision of a company.
• Overseeing marketing, service development, finance, and customer service, etc.
• Managing company or agency’s daily operations, while developing uniquely placed services.
• Seeking business opportunities and strategic alliances with other companies and organizations.
• Planning, developing, and establishing policies and objectives of business organization in accordance with board directives and company charter.
• Directing and coordinating financial programs to provide funding for new or continuing operation in order to maximize return on investments, and increase productivity.
• Developing a support group that addresses critical service needs.
• Regularly evaluating company’s operation to ensure fiscal solvency.
• Effective and efficient delivery of projects and established policies.
PROJECT MANAGEMENT SKILLSET:
Audits, Process re-design / re-engineering, Policy analysis, Gap Analyses, Data flow analysis, Project specification/design, Project budgeting/forecasting, Project tracking/focus, Outstanding people skills, Productive Meetings facilitator.
ORGANIZATIONAL - CHANGE MANAGEMENT/LEADERSHIP SKILLSET:
Possess an adept ability to guide, manage and mobilize individuals, faith organizations, non profits, community groups and local and tribal governments to come together to serve those in need. Not easily deterred when confronted with obstacles or challenges. Has the ability to identify issues, assess options, formulate and implement successful strategies to meet needs. Understand and appreciate the religious, cultural, social and geography diversities of Community being served and able to work effectively with a range of individuals and groups. Possess a passion for service and an excitement for ones responsibility to promote and advance the goals of the community initiatives program being represented.
COMPUTER PROGRAMMING SKILLSET:
Competency in developing programs for instructional materials and tracking related data. Software for Hospital Administration. E.g. Sunrise, Care One for Medical documentation, FACETS - data warehouse for member eligibility; All Microsoft Office suite packages including: Advanced Project, MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook Express, Internet Explorer; Web Development for rolled out program campaigns.
MEDIA: PRINT, TELEVISION & INTERNET APPLICATIONS SKILLSET:
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Available for: |
- Consulting assignments
- Job opportunities
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Years of Experience:
More than 20 years |
Highest Qualification:
Masters |
Languages:
English, African - Yoruba |
Nationality:
Nigeria
, United States
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