Organisational transformation specialist. MSc Sustainable Development. Expert at capacity building and navigating partnerships and organisational boundaries globally to achieve transformational change in corporate and voluntary environments.
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 Contact Max Luff
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Area of Expertise: |
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Capacity Building, Training, Advocacy
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Communications, Media, Knowledge Management, Editor
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Environment, Climate, Energy, Water, Sanitation
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Monitoring, Evaluation, Policy, Research, Analysis
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Private Sector, Social Enterprise, Corporate Social Responsibility
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Professional Experience: |
For 10 years I’ve been working in global corporate environments to help individuals and organisations transform the way they work by shaping people and culture agendas in the areas of customer experience, sustainability and CSR, digital transformation, workplace strategy and partnering.
My approach is defined by a uniquely varied career and ability to recognise the role of the individual in our ever changing society. It excites me to seek out volatility, uncertainty, complexity and ambiguity, evaluate associated risks and develop innovative people centred solutions.
With an early career focusing on research, analysis and project management, I’ve evolved through playing an active part in corporate and community based roles. With an eternal zest for learning and high levels of strategic insight, I now apply a systems approach and personal touch to build partnerships with shared goals within and across organisational boundaries.
Skills and achievements
• Demonstrated success in delivering innovative global business transformation and partnering programmes with a strong focus on people and culture. E.g. Lead the global customer experience strategy by aligning Zurich’s fragmented services function and outsourced partners to a shared purpose through the introduction of a customer focussed approach.
• Change management philosophy grounded in the ‘emergent approach’ following in depth academic study and application of complex adaptive systems, user & service design, systems thinking, agile and behaviour change theories.
• Skilful approach to converging hard governance and analytical approaches with softer people centric ones. The Sustainability Strategy I developed at Swiss Post combined compliance and M&E activities with employee engagement, including integration of an innovative business transformation approach to partnering with clients.
• Commercially astute with experience in governance, compliance and management of multi-million $ supply networks, projects and client contracts – in customer experience, sustainability, digital transformation, workplace strategy and market research.
• Communication - Bi-lingual English/Dutch, conversational German; persuasive and impactful oral skills, engaging facilitation skills; clear, concise and interesting written communications.
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Education: |
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MSc with Distinction in Sustainable Development
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Available for: |
- Consulting assignments
- Job opportunities
- Being headhunted – make me an offer
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