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I. Welcome
Welcome & participants intro
Expectations, agenda & logistics
II. Organisational Leadership
Organisational, Team, Self-leadership
The Helix Model
Vision, policies, strategies, people
Structure, processes, resources
III. Self-leadership
Introduction to Self-leadership
Tasks versus people
Develop your values
Self-management - Stressors, resources,resilience
Develop tagline
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IV. Team Leadership
Your personal tagline as a leader
Introduction to Team Leadership
Contribution, trust, engagement, respect
Phases of group development
Day to day tasks of a team leader
V. 4 Types of Managing People
Introduction to 4 types of managing people
Management by Delegation
Management by Objective
Management by Exception
Introduction to the concentric circles
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VI. Attitudes: The Human Dimension
Solist or team player?
Process oriented or structured?
Empathy, Antipathy, Sympathy
VII. Decision Making Process in Teams
Reflection on worst and best meetings
Four colours and self-reflection
Propose the group process according to the four colours
Simulation
VIII. Tools to improve staff performance
Role clarity
Key performance indicators
Peer coaching
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IX. The Exceptional Leader
Credo for Exceptional Leaders
X. Life Cycle: The Way Ahead
Life cycle models
5 years back, now, and in 5 years?
Feed Forward
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I. Welcome
Welcome & participants intro
Expectations, agenda, logistics
II. Leadership & Communication
III. Empathy
IV. How to be a Good Speaker?
What to consider during a speech?
Preparation for the practice session
V. Public Speaking
How to be a good speaker?
Speaking practise
Individual feedback
VI. Empowering Language & Using Powerful Questions
How to phrase empowering language?
Leading conversations with questions
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VII. Giving & Receiving Feedback
Giving feedback and understanding values
What is communication, learning cycle, feedback rules
Feedback exercise
VIII. Coaching Tools
Championing
Challenging
Making SMART agreements
Guaranteeing to follow up and managing accountability
IX. Coaching Pathways
What is coaching?
GROW
Peer coaching exercise
How to overcome challenges and become the leader you want to be
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X. Conflict Moderation
Self-assessment: How good are you with perceiving, addressing, dealing with conflicts and finding solutions?
What is a conflict and how to use it for improvement
Ground rules for conflict moderation
XI. 5 steps of conflict moderation
Step 1: Getting the mandate
When do we step in and how
Step 2: Making contact between human beings
The benefits of seeing people as human beings and how to make genuine contact in difficult times
Step 3: Agreeing on issues & procedures
Conflict levels
Getting people to agree on issues & procedures
Step 4: Understanding the views of the conflict sides
Hot & cold conflicts
Creative exercise
How to use empathy to mediate
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Step 5: Negotiating in conflict
How can a compromise be reached?
What is possible with conflict moderation and what not?
XII. Debriefing
Using conflict to grow together without fear, increasing resilience and creativity
What is out vision & approach
XIII. Making your own action plan
What do you want to improve and how?
Feed forward
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